All posts by Terry Harris

Business Support

Are you too dependent on one customer?

Jun 29, 2026 by Terry Harris 0 Comments

Many successful businesses begin by working closely with one major customer. While this can provide valuable income and stability in the early years, becoming too dependent on a single customer can create significant risks if circumstances change.

If one customer accounts for a large proportion of your turnover, the loss of that business could have an immediate impact on cash flow, profitability and staffing. Even if the customer remains loyal, changes in their buying patterns, financial position or payment terms can affect your own business.

It is worthwhile analysing where your income comes from. If one customer represents a substantial percentage of annual sales, consider whether your business would remain financially secure if that relationship ended unexpectedly. Asking this question now is far easier than dealing with the consequences later.

Reducing customer concentration does not mean replacing existing customers. Instead, focus on attracting additional clients, expanding into new markets or introducing complementary products and services. A broader customer base helps spread risk while creating opportunities for sustainable growth.

Maintain regular contact with your key customers and stay alert to changes in their business. Delays in placing orders, requests for extended payment terms or changes in management can all provide early warning signs that it is time to diversify your customer base.

Businesses that generate income from a wide range of customers are generally better placed to cope with economic uncertainty and changing market conditions. Building a balanced customer portfolio can improve resilience and create a stronger foundation for future success.

Source:Other | 28-06-2026
Business Support

Five ways to improve customer retention

Jun 29, 2026 by Terry Harris 0 Comments

Winning new customers is important, but many businesses overlook the value of keeping the customers they already have. Existing customers are often more likely to buy again, recommend your business to others and spend more over time. Improving customer retention can therefore have a significant impact on profitability without increasing marketing costs.

Customers remember how they are treated. Responding promptly to enquiries, resolving problems quickly and consistently delivering on your promises helps to build trust. Businesses that provide reliable service are far more likely to retain loyal customers.

Do not wait until you want to make another sale before contacting customers. Regular newsletters, helpful updates and occasional follow-up calls demonstrate that you value the relationship. Even a brief message can keep your business front of mind and reinforce customer loyalty.

Customers often provide valuable suggestions for improving your products or services. Encourage honest feedback and, more importantly, show that you have listened by making appropriate improvements. When customers see their views being taken seriously, they are more likely to remain loyal.

Simple loyalty schemes, exclusive offers or early access to new products can encourage customers to continue doing business with you. Existing customers appreciate being recognised and rewarded for their continued support. At the same time, review your processes from the customer's perspective. Clear communication, simple ordering procedures and prompt responses all contribute to a positive customer experience.

A loyal customer base is one of the strongest assets any business can develop. By focusing on customer satisfaction and maintaining regular contact, businesses can improve repeat sales, strengthen their reputation and generate valuable referrals.

Source:Other | 28-06-2026
Employee Benefits

Employee travel expenses

Jun 25, 2026 by Terry Harris 0 Comments

There is no requirement to report certain travel and subsistence expenses where an exemption applies. The travel and subsistence benefits that do not need to be reported include reimbursed costs to employees covering business travel. Subsistence includes meals and any other necessary costs of travelling, for example parking charges, tolls, congestion charges or business phone calls.

As an alternative to reimbursing employees for actual costs incurred, HMRC’s benchmark scale rates or an approved bespoke scale rate may be used. If an employer is looking to use a bespoke scale rate, this must be agreed with HMRC in advance. Where a scale rate arrangement is in place there are no specific reporting requirements.

Employers that reimburse employees with more than the necessary costs of business travel must treat the excess as earnings. The additional amount should be added to the employee’s other earnings, and PAYE and Class 1 National Insurance will be due.

There is usually no tax relief for private travel between a permanent workplace and an employees’ home. Accounting for any tax due on private travel depends on who arranged the transport and who paid for it.

There are exemptions for certain types of travel, including a works bus service, certain disability-related travel, taxis after occasional and irregular late-night working, bicycles and cycle safety equipment and travel due to public transport disruption from industrial action.
 

Source:HM Revenue & Customs | 18-06-2026
Employee Benefits

Tax treatment of loans to employees

Jun 25, 2026 by Terry Harris 0 Comments

Employees may receive a taxable benefit where an employer provides a loan that is interest-free or charged at a rate below HMRC’s official interest rate (currently 3.75%). The benefit arises from the difference between any interest actually paid by the employee and the interest that would have been charged by a commercial lender.

These arrangements are commonly referred to as beneficial loans. In many cases, the value of the benefit is subject to Income Tax and National Insurance, and employers may need to report it to HMRC.

However, a number of exemptions can apply so that no tax charge or reporting requirement arises. One of the most common is where the total outstanding balance of loans to an employee does not exceed £10,000 at any point during the tax year.

Other exempt situations include:

  • loans made in the normal course of a domestic or family relationship, where the loan is made by an individual (and not by a company they control);
  • loans provided on terms where both the interest rate and repayment period are fixed and the interest rate is at or above HMRC’s official rate when the loan is taken out;
  • loans offered on the same terms and conditions to the general public, typically by commercial lenders;
  • loans that are “qualifying loans” for tax relief purposes, where all of the interest is eligible for tax relief; and
  • loans made through a director’s loan account, provided the account is not overdrawn at any point during the tax year.

Where an exemption applies, no taxable benefit arises and there is generally no requirement for the employer to report the loan to HMRC.

Source:HM Revenue & Customs | 18-06-2026
Employee Benefits

Company mobile phones and tax implications

Jun 25, 2026 by Terry Harris 0 Comments

When employers provide mobile phones to employees, it is important to understand the tax treatment that applies to both the device and any related costs. The rules also differ where employers reimburse employees for their personal mobile phone expenses.

HMRC provides a specific exemption where an employer supplies one mobile phone (or SIM card) per employee and the contract is between the employer and the mobile phone provider. In these cases, the provision of the phone is generally exempt from Income Tax and National Insurance, even if the phone is used for personal purposes. The exemption covers the handset, line rental, and the cost of calls, texts and data paid for by the employer.

If the telephone expenses are not exempt, then they must be reported to HMRC, and employers may have to deduct and pay tax and National Insurance on them. Employee’s mobile phone expenses do not have to be reported if they are part of a salary sacrifice arrangement.

For example, if an employee arranges the phone but you pay the supplier then you must:

  • report the cost on form P11D
  • pay Class 1 National Insurance through payroll.
Source:HM Revenue & Customs | 18-06-2026
Income Tax

Understanding dividend tax

Jun 25, 2026 by Terry Harris 0 Comments

Understanding dividend tax is important for anyone who receives income from shares in a company. Dividends are taxed differently from salary, pensions and other forms of income, with their own allowances and tax rates.

For the 2026-27 tax year, individuals do not pay tax on dividend income that falls within their Personal Allowance of £12,570. In addition, there is a separate dividend allowance of £500. Dividend income received above these allowances is generally subject to tax.

The rate of tax payable depends on the individual's overall level of taxable income. For 2026-27, dividends falling within the basic rate band are taxed at 10.75%, those within the higher rate band at 35.75% and those within the additional rate band at 39.35%.

To determine the applicable rate, dividend income is added to other sources of taxable income. As a result, dividends can push an individual into a higher tax band, and different portions of the dividend income may be taxed at different rates.

Where total dividend income is £10,000 or less, an individual may ask HMRC to adjust their tax code so that any tax due is collected through their wages or pension. Alternatively, the income can be reported through a self-assessment tax return. There is normally no requirement to notify HMRC where dividend income is covered entirely by the dividend allowance.

Individuals who receive more than £10,000 in dividends must complete a self-assessment tax return. Those who do not normally file a return must register with HMRC by 5 October following the end of the tax year in which the dividend income was received.

Source:HM Revenue & Customs | 18-06-2026
Employee Benefits

Tax relief on professional subscriptions

Jun 25, 2026 by Terry Harris 0 Comments

Employees may be entitled to tax relief on certain professional fees and subscriptions that they pay personally. The relief is available where membership of a professional body is required for an individual to carry out their duties, or where annual subscriptions are paid to an HMRC-approved professional organisation or learned society that is relevant to their occupation.

However, not all subscriptions qualify. Tax relief is not available for life membership fees, subscriptions paid to organisations that are not approved by HMRC, or fees that have been paid by someone else, such as an employer. In general, the individual must have incurred the cost themselves, and the expense must be directly related to their work.

Claims can be made for the current tax year as well as the previous four tax years, meaning that individuals who have not claimed relief in the past may be able to obtain a tax refund.

Evidence of payment should be retained to support any claim. This may include receipts, invoices or other documentation showing the amount paid and the organisation to which the payment was made.

Employees who are not within self-assessment can usually submit a claim directly to HMRC using its online expenses service. Those who complete a self-assessment tax return must instead claim the relief through their tax return.

Anyone who pays professional subscriptions should review whether they are entitled to relief, particularly if claims have not been made in recent years.

Source:HM Revenue & Customs | 18-06-2026
Overseas Corporate tax issues

Investment Manager Exemption (IME)

Jun 25, 2026 by Terry Harris 0 Comments

The Investment Manager Exemption (IME) is a long-standing HMRC concession that helps attract international investment in the UK. It allows overseas investors to appoint UK-based investment managers without automatically creating a UK tax liability for the investor.

Without the exemption, there is a risk that investment activities carried out by a UK manager on behalf of a non-resident investor could be treated as giving rise to a taxable presence in the UK. The IME helps prevent this outcome where certain conditions are met. 

The Investment Manager Exemption uses qualifying tests to make sure:

  • overseas investors are not charged to UK tax for investment transactions conducted on their behalf; and
  • any fees received by a UK resident investment manager for services performed for the non-resident are fully chargeable to UK tax.

The rules are designed to strike a balance between encouraging international investment into UK-managed funds whilst at the same time ensuring that UK-based investment managers remain fully taxable on their earnings. While the overseas investor may benefit from the IME, the fees earned by the UK investment manager are subject to tax in the normal way.

It is important that fund managers and overseas investors review their arrangements to ensure the qualifying tests are met otherwise this could have significant UK tax implications. 

Source:HM Revenue & Customs | 18-06-2026
Business Support

Companies House steps up enforcement activity

Jun 22, 2026 by Terry Harris 0 Comments

Companies House is entering a new era of enforcement as it begins making greater use of the powers granted under the Economic Crime and Corporate Transparency Act. The aim is to improve the accuracy of the Companies House register, strengthen confidence in UK businesses and help tackle economic crime.

For many years, Companies House acted primarily as a recipient of information submitted by companies. Under the new regime, it is taking a more proactive role in reviewing information, challenging inaccuracies and investigating suspicious filings. This means company directors can expect greater scrutiny of the information held on the public register.

As part of its latest business plan, Companies House has confirmed that it intends to carry out hundreds of thousands of compliance and enforcement actions. These activities may include querying information that appears inaccurate, removing incorrect data and taking action against those who deliberately misuse the register.

For small business owners, the message is straightforward. It is becoming increasingly important to ensure that all company information is accurate, complete and up to date. This includes details relating to directors, people with significant control, registered office addresses and annual confirmation statements.

The introduction of identity verification requirements is another important part of the reforms. Directors and certain other individuals connected with companies will need to verify their identity, helping to improve the reliability of information held by Companies House.

While the vast majority of small businesses operate honestly and have nothing to fear from these changes, greater enforcement activity means that errors and omissions are more likely to be identified. What may once have been regarded as an administrative oversight could now attract unwanted attention and require corrective action.

Business owners should therefore take the opportunity to review their company records and ensure that all filings are accurate and submitted on time. A little attention now may help avoid unnecessary complications in the future.

Source:Other | 21-06-2026
Business Support

The benefits of Fair Payment Code accreditation

Jun 22, 2026 by Terry Harris 0 Comments

Getting paid on time remains one of the biggest challenges facing many small and medium-sized businesses. Late payments can place pressure on cash flow, increase borrowing requirements and divert valuable management time away from running and growing the business. Against this backdrop, Fair Payment Code accreditation is becoming an increasingly recognised way for organisations to demonstrate their commitment to responsible payment practices.

The Fair Payment Code is a Government-backed scheme that recognises businesses that pay suppliers promptly and fairly. Accreditation is awarded at different levels according to an organisation's payment performance and its commitment to supporting good payment practices throughout its supply chain.

For accredited businesses, one of the most significant benefits is the positive message it sends to suppliers, customers and potential business partners. A reputation for paying invoices on time can strengthen commercial relationships and improve trust, which may lead to better supplier cooperation and more favourable trading terms.

Fair Payment Code accreditation can also provide a competitive advantage when tendering for contracts. Many organisations increasingly consider environmental, social and governance factors when selecting suppliers, and evidence of fair payment practices can help demonstrate that a business operates responsibly and ethically.

Internally, the process of achieving accreditation can encourage businesses to review their payment procedures and improve financial management systems. More efficient invoice processing and clearer payment policies can benefit both suppliers and the business itself.

As the Government continues to focus on tackling the problem of late payments, businesses that can demonstrate strong payment practices may find themselves well placed to benefit from future opportunities and procurement requirements.

For many organisations, Fair Payment Code accreditation is not simply about receiving recognition. It is an opportunity to strengthen business relationships, enhance reputation and demonstrate a commitment to supporting a healthier business environment for everyone involved.

Source:Other | 21-06-2026