Category: Business Support

Employing family members in your business

Many small business owners turn to family members when looking to fill roles in their team. It can seem like a natural choice, offering trust, loyalty, and a shared sense of purpose. However, employing family in your business is not without its challenges, and it is worth considering the potential pitfalls before making that commitment.

One of the main risks is a lack of objectivity. Family relationships can cloud judgement when it comes to performance, discipline, or promotion. It may be harder to have honest conversations about underperformance or to apply the same standards as you would to non-family staff. This can lead to resentment among other team members and undermine morale.

There is also the risk of blurred boundaries. If work disagreements spill into personal life, or vice versa, it can strain family relationships. When personal loyalty and business interests conflict, it can create tension that affects both the family and the business.

Tax and payroll rules must also be followed carefully. HMRC requires that family members employed in a business must be paid a commercial rate for actual work done, and they must be treated in line with employment laws. Inflated pay, unclear job roles, or token positions can lead to problems with tax compliance and potentially trigger enquiries.

Succession planning can also become difficult. If some family members are involved and others are not, questions may arise about ownership, leadership, or fairness in the long term. This can be particularly sensitive when passing the business to the next generation.

In short, employing family can work well when there is clear structure, professional standards, and open communication. But it is essential to treat family members like any other employee, with roles, responsibilities, and expectations clearly defined from the start.

Choosing a Business Rates Agency

The Valuation Office Agency (VOA) has issued updated advice to help business owners choose and monitor business rates agents more effectively. A key message is that the name listed in the Check and Challenge service must match the name on the signed contract. If it does not, this could be a sign of misleading activity, and business owners are encouraged to report any mismatch directly to the VOA.

This guidance comes in response to cases where agents have changed their trading names after complaints or regulatory scrutiny. The VOA is reminding businesses that transparency and due diligence are essential when appointing an agent.

Although there is no requirement to appoint an agent, many businesses choose to do so for support with managing business rates. If appointing one, it is important to conduct independent research and not rely on an agent who contacts you first. Check that any agent is a member of a recognised professional body such as the IRRV, RICS or RSA. These organisations enforce ethical codes and can handle disputes and complaints.

Before signing a contract, business owners should review it carefully to understand the services offered, the fee structure, how to exit the agreement, and the duration of the appointment. Be cautious if the agent uses high-pressure tactics, requests large upfront payments, or makes bold claims about savings.

Once an agent is appointed using their agent code through your business rates valuation account, all correspondence with the VOA can be monitored. You should not share your personal login details. If the agent later operates under a different name, it is your responsibility to alert the VOA.

If issues arise and the agent is not part of a professional body, concerns should be raised with Citizens Advice or Trading Standards for further support.

Red tape eased for new cafes and bars

Communities and town centres across the UK are about to get a serious boost. The Government has unveiled sweeping reforms aimed at slashing red tape so new cafés, bars, music venues and outdoor dining spaces can spring up in former shops and quickly bring life back to high streets.

At the heart of the plans is a new National Licensing Policy Framework designed to replace outdated and inconsistent local rules with something streamlined, standardised and modern. That means fewer forms, faster decisions, lower costs and, hopefully, a lot more neighbourhood hangouts for locals to enjoy.

One of the flagship changes will be the introduction of dedicated hospitality zones. In these areas, planning and licensing permissions for things like alfresco dining, extended hours, street parties and general outdoor engagement will be fast-tracked to cut delays and encourage footfall and buzz on the high street.

Crucially, the reforms also embed the Agent of Change principle into national policy. That means developers building next to pubs, clubs or music venues must take responsibility for soundproofing. So long-standing venues are protected from noise complaints arising from new residential neighbours, and the local entertainment scene can continue without interruption.

These changes form part of the Government’s wider Small Business Plan and Plan for Change strategy, aimed at supporting the UK’s 5.5 million SMEs, which account for a substantial proportion of private sector jobs and turnover.

The Business Secretary explained that the goal is to turn vacant, shuttered shops into vibrant cafés or bars that support local jobs and give small entrepreneurs room to flourish. The Chancellor added that pubs and bars are at the heart of British life. The Government is scrapping outdated rules to protect al fresco dining, pavement pints and street parties, not just for summer but all year round.

Trade bodies welcomed the announcement but reminded ministers this needs to be the start of a bold, long-term approach. Industry representatives in particular urged that faster licensing must go hand in hand with meaningful business rate and operating cost reform to prevent businesses being taxed out of existence.

All measures are expected to follow an initial call for evidence, with a clear commitment to reduce administrative regulation costs by at least 25% as part of efforts to revitalise local economies.

UK Export Finance: Empowering UK Businesses to Go Global

UK Export Finance (UKEF) is the UK’s export credit agency and government-backed financier. Its mission is to ensure that no viable UK export fails simply due to lack of funding or insurance.

What UKEF offers

• Working capital support: Through schemes such as the General Export Facility, Export Working Capital Scheme, and Export Development Guarantee, UKEF backs loans that help UK businesses fulfil multiple export contracts or build up stock and capacity. Loans of up to £25 million are available, typically delivered through participating lenders.
• Bond protection: UKEF supports performance bonds and advance payment guarantees through its Bond Support Scheme and Bond Insurance Policy. This enables exporters to meet buyer demands without tying up excessive working capital, as banks are more willing to issue bonds when UKEF shares the risk.
• Export insurance: UKEF insures against risks that private insurers may be unwilling to cover. This includes non-payment by overseas buyers and political risks in certain markets. Cover is available for up to 95% of the contract value, giving exporters confidence to sell to new or emerging markets.
• Buyer finance and direct lending: UKEF can finance overseas buyers of UK goods and services through its Buyer Credit Facility and Direct Lending Facility. These allow foreign governments or companies to access competitive finance terms when purchasing from UK suppliers, especially for infrastructure and capital projects.
• Expert guidance: UKEF’s nationwide network of Export Finance Managers offers free, impartial advice to UK businesses. They help firms assess eligibility, navigate applications, and manage risk more effectively.

Why it matters

UKEF removes many of the common financial barriers that prevent UK firms from exporting. By providing financial backing, guarantees, and insurance, it helps businesses of all sizes grow through international trade.

Big cuts to electricity network costs for heavy industries

The UK Government has unveiled a landmark plan to reduce electricity network charges for the country’s most energy intensive industries, such as steel, ceramics, glass and chemicals, slashing costs by up to 90% from 2026.

What is changing?

The current 60% rebate under the Network Charging Compensation (NCC) scheme will rise to 90%, delivering savings of approximately £7 per megawatt hour for around 500 qualifying firms. Annual savings are projected at up to £420 million once fully in effect, bringing energy costs more closely into line with European competitors.

Context and strategy

This initiative forms part of the Government’s broader Modern Industrial Strategy and British Industry Supercharger package, introduced to strengthen competitiveness and support domestic manufacturing. A four week public consultation has been launched on the uplift and related reforms, including a proposal to double the NCC application window from one to two months.

Why this matters

By reducing energy overheads, the plan aims to boost investment, protect jobs, and help UK heavy industry stay globally competitive. Government estimates indicate that UK manufacturing has now recovered to pre pandemic levels, supported by approximately 12,000 new jobs in the year to March 2024.

Complementary measures

The announcement follows recent confirmation of the British Industrial Competitiveness Scheme, due to launch in 2027. This scheme will cut broader electricity bills by up to 25% for over 7,000 manufacturers, primarily by exempting them from green levies. A new Connections Accelerator Service will also streamline grid connections by the end of 2025, while upcoming legislation will grant powers to reserve grid capacity for strategic infrastructure.

Industry response

Business groups, including representatives from the steel sector, have welcomed the changes as a timely and necessary move to secure a competitive future for UK manufacturing.

Choosing the right KPI’s for your business

Key Performance Indicators (KPIs) are not just numbers on a dashboard; they are tools to help business owners make better decisions. But with so many metrics available, how do you know which ones matter most for your business?

The answer is simple: start with your goal. KPIs should always support what you are trying to achieve, whether that is growth, efficiency, stability or profitability.

If your goal is overall financial health, net profit margin is a great place to begin. It tells you what percentage of each pound earned is actually kept after all costs. It cuts through the noise and helps business owners see whether they are making money in a sustainable way.

Focusing on cash flow? Track operating cash flow or free cash flow. Profit does not always equal cash in the bank, and many profitable businesses have come unstuck by running out of working capital. Cash flow KPIs show whether your business model is viable on a day-to-day basis.

Want to improve marketing results? Look at customer acquisition cost and customer lifetime value. These two KPIs help you measure whether your marketing spend is delivering a return and how valuable your average client really is.

If your focus is customer loyalty, then client retention rate is key. High retention usually points to satisfied clients, a strong service offering, and predictable revenue. Low retention can indicate pricing issues, poor communication or service problems.

Looking to grow your team or expand services? Keep an eye on revenue per employee or gross profit per fee earner. These metrics highlight how productive your people are, and whether adding more staff will drive profit or just increase overheads.

There is no universal KPI that works for everyone. The best approach is to pick a small set of KPIs (three to five), review them regularly, and use them to shape decisions.

KPIs turn a report into a roadmap, which provides informed and actionable to-do’s.

Why industry expertise matters when starting a business

Starting your own business can be an exciting and liberating decision. But passion and ambition alone are rarely enough. One of the most overlooked factors in business failure is a lack of direct experience or knowledge in the chosen industry. Put simply, someone who has spent their working life as a plumber is unlikely to make a success of running a restaurant without serious planning, training or help.

Every industry has its own rhythm, customer expectations, regulations and operational quirks. When you know the business from the inside out, you already understand what a typical day looks like, where the risks lie, what customers value most and which details really matter. That type of knowledge can be priceless when problems arise, and it often helps keep costs under control too.

Trying to run a business in a sector you are unfamiliar with often means learning everything at once: pricing, supply chains, compliance and customer service, all while managing staff and watching the cashflow. That is a tough ask for anyone, especially when you have your own money on the line. You may find yourself relying too heavily on advisers or hiring experienced staff who quickly realise they know more about the business than the owner.

Of course, there are exceptions. People sometimes succeed in completely new industries, especially if they partner with someone who brings the missing expertise. But the risks are higher, and the margin for error is smaller. Without lived experience in the sector, even simple decisions can go wrong — choosing the wrong location, targeting the wrong customers or misunderstanding seasonal demand patterns.

If you are thinking about starting a business in an unfamiliar sector, consider ways to build your knowledge first. This might include shadowing someone in the trade, taking relevant training courses or working part-time in the industry. Alternatively, collaborate with a business partner who knows the ropes and shares your goals.

Ultimately, your chances of success rise sharply when you understand both the day-to-day realities and long-term dynamics of the business into which you are getting. Passion is a great driver but pairing it with experience makes it far more likely that your new venture will thrive.

Why exit planning matters – even in the early years of your business

Starting and growing a business is an exciting and demanding challenge. It is easy to focus all your energy on immediate goals like winning customers, generating income, and keeping cash flow under control. But at some point, every business owner will exit, whether through sale, succession, or closure. That is why having a clear exit plan is not just something for later; it adds value from the very beginning.

An exit plan sets out how you intend to leave the business and what outcomes you want to achieve. It might include selling the company, handing it over to a family member or management team, or winding it down in an orderly way. Crucially, it also considers what steps you need to take in advance to make that possible.

Without an exit strategy, business owners can end up underprepared and undersold.

Many discover too late that their business is not ready to attract buyers or that its value is too tied up in their own efforts to run it. Others face difficult decisions when ill health, retirement, or unexpected events force them to exit without a plan.

By contrast, owners who start preparing early can take practical steps to increase business value, reduce risk, and make the eventual transition smoother. This might include documenting key processes, developing a strong management team, reviewing ownership structure, or getting clear on financial performance. These are all steps that can help a business run more effectively in the present as well as the future.

Exit planning also helps you stay focused on what success looks like for you. Whether your aim is to achieve a target sale value, create a legacy, or secure a comfortable retirement, it gives you a measurable goal to work towards.

Reviewing the exit plan every few years ensures it stays aligned with your business’s progress and your personal circumstances. It can also highlight gaps or opportunities to make the business more attractive and resilient.

In short, having a plan for how you will leave your business is just as important as how you start it. If you have not yet created or reviewed your exit plan, we are happy to help you explore your options and take the next steps to secure your long-term goals.

Are you ready for Companies House ID checks?

From 2025, Companies House is rolling out new identity verification requirements for directors, people with significant control (PSCs), and anyone forming or managing a UK company. These changes form part of the Economic Crime and Corporate Transparency Act and are designed to reduce fraud and increase confidence in UK companies.

If you are involved in running a business, you may soon need to prove your identity either directly through Companies House or via a registered agent such as your accountant. Without completing verification, you will not be allowed to register a company or take up a new role as a director or PSC.

These rules apply to:

• Company directors (existing and new)
• Individuals with significant control (usually shareholders with 25% or more of shares or voting rights)
• Company formation agents
• Anyone filing information at Companies House on behalf of a business

The new system is already partially in place. Since April 2025, authorised agents can verify identities on behalf of their clients, but from a future date still to be announced, Companies House will require all key company officers to comply before filings will be accepted.

For business owners, this means a few practical actions:

• Ensure all directors and PSCs have current and valid photo ID.
• Decide whether you want to complete ID checks directly or use an authorised agent.
• Check that your company’s records at Companies House are up to date.

We expect enforcement and deadlines to follow later in the year, so it is wise to prepare in advance. If you are uncertain how these changes affect you, or how best to carry out the verification, we are happy to help.

How AI is changing your business

Artificial intelligence (AI) is no longer something for big tech firms alone – it is becoming a practical tool for small businesses, especially when it comes to financial management and forecasting.

We can now harness AI tools to speed up data capture, analyse financial trends, and identify opportunities for growth or savings. This is not about replacing people with machines but about making better use of real-time insights to support your decisions.

Here are just a few ways AI is being used to improve the services we offer:

• Automated bookkeeping: AI can process bank feeds, receipts, and invoices more quickly and with fewer errors.
• Cash flow forecasting: Smart systems can identify seasonal trends or highlight risks before they affect your business.
• Performance dashboards: AI-powered platforms can create dynamic reports, giving you a visual summary of profits, margins, and costs.
• Client support: AI tools can help answer common queries faster and track action points across your business operations.

As accountants, we are increasingly integrating these technologies into our advisory work, giving clients deeper insights and more proactive support. The value we offer lies not just in compliance, but in helping you understand the bigger picture.

If you are wondering how AI might benefit your business, or how we are using these tools to improve the service you receive, please do get in touch. We are here to help you get the best from both technology and human expertise.